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Melbourne ENT Group (MEG)

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PARENT/GUARDIAN DETAILS (If patient is under 18 years old)


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Do you consent to the following?

Some Melbourne ENT Group clinicians use AI transcription software during consultations to accurately record a transcript of the consultation, and produce more accurate, synthesised notes of the consultation for you the patient, carers, and the referring clinicians. No recordings are kept, and all transcripts/letters are generated in accordance with both MEG's privacy policy, and national patient privacy standards. If you have any queries or concerns, please bring these to the attention of our Melbourne ENT Group Admin staff. For more information on our AI Transcription software, please visit: https://www.i-scribe.com.au

Fees, Cancellations & Privacy Policy Acknowledgement

View Privacy Statement
Introduction

We at Melbourne ENT Group (MEG) are committed to protecting the privacy of patient information and to handling your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles and relevant State and Territory privacy legislation (referred to as privacy legislation).

This Privacy Policy explains how we collect, use and disclose your personal information, how you may access that information and how you may seek the correction of any information. It also explains how you may make a complaint about a breach of privacy legislation.

This Privacy Policy is current from June 2014. From time to time we may make changes to our policy, processes and systems in relation to how we handle your personal information. We will update this Privacy Policy to reflect any changes. Those changes will be available in our practice.

Collection

We collect information that is necessary and relevant to provide you with medical care and treatment, and manage our medical practice. This information may include your name, address, date of birth, gender, health information, family history, credit card and direct debit details and contact details. This information may be stored on our computer medical records system and./or in hand written medical records.

Wherever practicable we will only collect information from you personally. However, we may also need to collect information from other sources such as treating specialists, radiologists, pathologists, hospitals and other health care providers.

We collect information in various ways, such as over the phone or in writing, in person in our clinical practice or over the internet if you transact with us online. This information may be collected by medical and non-medical staff.

In emergency situations we may also need to collect information from your relatives or friends.

We may be required by law to retain medical records for certain periods of time depending on your age at the time we provide services.

Use and Disclosure

We will treat your personal information as strictly private and confidential. We will only use or disclose it for purposes directly related to your care and treatment, or in ways that you would reasonably expect that we may use it for your ongoing care and treatment. For example, the disclosure of blood test results to your specialist or requests for x-rays.

There are circumstances where we may be permitted or required by law to disclose your personal information to third parties. For example, to Medicare, Police, insurers, solicitors, government regulatory bodies, tribunals, courts of law, hospitals, or debt collection agents. We may also from time to time provide statistical data to third parties for research purposes.

We may disclose information about you to outside contractors to carry out activities on our behalf, such as an lT service provider, solicitor or debt collection agent. We impose security and confidentiality requirements on how they handle your personal information.

Outside contractors are required not to use information about you for any purpose except for those activities we have asked them to perform.

Data Quality and Security

We will take reasonable steps to ensure that your personal information is accurate, complete, up to date and relevant. For this purpose our staff may ask you to confirm that your contact details are correct when you attend a consultation. We request that you let us know if any of the information we hold about you is incorrect or out of date.

Personal information that we hold is protected by:

  • securing our premises;
  • placing passwords and varying access levels on databases to limit access and protect electronic information from un-authorised interference, access, modification and disclosure: and
  • providing locked cabinets and rooms for the storage of physical records,
Corrections

lf you believe that the information we have about you is not accurate, complete or up-to-date, we ask that you contact us in writing
(see details below).

Access

You are entitled to request access to your medical records. We request that you put your request in writing and we will respond to it within a reasonable time.
There may be a fee for the administrative costs of retrieving and providing you with copies of your medical records.

we may deny access to your medical records in certain circumstances permitted by law, for example, if disclosure may cause a serious threat to your health or safety. We will always tell you why access is denied and the options you have to respond to our decision.

Complaints

lf you have a complaint about the privacy of your personal information, we request that you contact us in writing. Upon receipt of a complaint we will consider the details and attempt to resolve it in accordance with our complaints handling procedures.

If you are dissatisfied with our handling of a complaint or the outcome you may make an application to the Australian Information Commissioner or the Privacy Commissioner in your State or Territory.

Overseas Transfer of Data

We will not transfer your Personal information to an overseas recipient unless we have your consent or we are required to do so by law.

Treatment of Children

The rights of children to the privacy of their health information, based on the professional judgement of the doctor and consistent with law, might restrict access to the child’s information by parents or guardians.

Contact

Please direct any queries, complaints, requests for access to medical records to:

Melbourne ENT Group
Level 1, 449 Swan Street
Richmond, VIC 3121

Phone 1300 952 828
Fax +61 3 9429 3627
Email admin@melbentgroup.com

One last thing…..

SCHEDULE OF FEES

(Prices correct as of April 2024)
ITEM NUMBER

 

DESCRIPTION FEE
104 New Consultation – In-Person $250
105 Review – In-Person $160
91822 New Telehealth Consultation – Videoconference $180
91823 Review Telehealth – Videoconference $120
91833 Review Telehealth - Phone $100
**41764 Nasendoscopy (camera Nose/throat) $240
**41647 Ear Toilet $180
**41677 Nasal cauterisation (Blood Nose) $200
**41501 Stroboscopy $300
**38428 Trans-nasal Bronchoscopy $500
**41626 Intra-Tympanic Steroid Injection $350/injection
**18244 Vagus Nerve Block $200
N/A Olfactory and Gustatory Objective testing $300

 

AUDIOLOGY PROVIDED BY HELIX HEARING  --- 
 New Patent Adult Assessment with MEG ENT Referral $140
Review Adult Assessment with MEG ENT Referral $140
Child Assessment with MEG ENT Referral $105
  • Prices correct as of April 2024 and subject to change without prior notice.

Initial Consultation

  • All New Patient consultation bookings at Melbourne ENT Group are secured with a $50 deposit paid at the time of booking
  • All fees – consultation and procedural - are payable in full at the time of consultation – this includes any procedures that are performed during your appointment with the specialist (e.g. **nasal endoscopy, nasal cautery, ear toilet)
  • If you have a valid referral from your GP, Specialist or Dentist you may be eligible for a Medicare rebate after the consultation
  • The practice does not bulk bill, nor offer payment plans
  • See our website for further fee details: (https://melbentgroup.com.au/patient-registration-form/)

Patient Registration Form

Book your Appointment

Make an appointment with one of our specialists.

Patient Referral

Refer your patient to one of our Specialists.

Melbourne ENT Group is supported by a dedicated team of administrative, support and allied health staff.

  • For Patients
  • ENT Conditions
  • Before Your Visit
  • Office Procedures
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  • For Doctors
  • Refer Patients
  • Manage ENT Conditions
  • Perform Examinations
Contact

1300 952 808
info@melbentgroup.com.au
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